Full Property Management • Chris DeFreitas

For Owners · Full Property Management

Full Property Management: Hands-on care for your rental, from lease to renewal.

Full management combines everything in tenant procurement with ongoing care after move-in: resident communication, rent collection, maintenance, property reviews, monthly reporting and renewals. I manage a select number of homes, so you work directly with me and I know your property and your goals.

Talk About Your Property Call or Text 602-717-4838

20+Years of
Experience

500+Clients
Served

140+5-Star Reviews
on Zillow

A More Personal Management Experience

Direct communication

Your questions, decisions and updates stay with me, a familiar point of contact who understands your home and your goals.

Practical guidance

I explain recommendations, repair options, leasing activity and next steps so you can make informed decisions.

Personal accountability

I coordinate the agreed services, follow up on open items and let you know when your approval is needed, with brokerage support behind the scenes.

What’s Included

Complete LeasingPricing, preparation, a detailed property presentation, marketing, showings, screening, the lease and move-in.

Resident CommunicationResidents have one point of contact for questions, requests and lease matters.

Rent CollectionOnline rent payments, monitoring and follow-up on late or missing payments.

Monthly StatementsIncome, expenses and account activity reported each month in your Owner Portal.

Monthly DistributionsOwner distributions are made monthly, by the 15th of each month.

Maintenance CoordinationRequests assessed and handled by trusted, licensed vendors, within your approval limits.

Property ReviewsDocumented reviews during the tenancy, at the frequency set in your agreement.

Renewals & Move-OutsRenewal planning, move-out coordination, condition review and deposit accounting.

Arizona ComplianceNotices, deposits and procedures handled under Arizona landlord-tenant law.

Your Roadmap

Phase 1

Consult & evaluate

We discuss your goals, timing, the home’s condition, rental competition and the support you need.
Phase 2

Prepare & market

We coordinate approved preparation, set the rental positioning, present the home and evaluate the response.
Phase 3

Screen & lease

Applications are coordinated against written criteria, then the lease and required documents are completed.
Phase 4

Move in & manage

The home’s starting condition is documented, possession is coordinated, and ongoing care, communication and reporting begin.

Owner Onboarding

Goals & agreementWe review your objectives, timing and services. The written management agreement sets authority, responsibilities, fees, term and cancellation terms.

Property informationYour disclosure statement, HOA information, equipment instructions, service contacts, warranties and property records.

Decisions & account setupYour repair approval limit, emergency instructions, reserve, payment information and communication preferences.

Ready to beginWe confirm access, utilities, preparation needs, marketing authorization and the records needed to start.

Leasing, Done Right

Every full-management tenancy starts with the same complete leasing process: pricing analysis, a readiness review, a detailed property presentation, written rental criteria, consistent screening and a documented move-in. See the leasing process in detail →

Maintenance & Repair Coordination

Receive & assessResidents report concerns online, anytime. I gather the details and determine the right next step.

Coordinate serviceI arrange suitable vendors and access, bringing in qualified specialists when needed. An adult resident must be home for every visit.

Your approval limitsYou choose your repair approval limit in the management agreement. Urgent situations follow the agreed emergency procedures.

Follow throughI track progress, keep you updated on anything significant, and keep invoices and service records on file.

Having remodeled and repaired homes for years, I help you weigh estimates, priorities and practical solutions. Meet my contractor network →

Property Reviews & Preventive Care

Establish a baselineEvery tenancy starts with move-in condition documentation, photos and information about the home’s systems.

Review during the tenancyProperty reviews are completed at the frequency and scope set in your agreement.

Follow up on concernsVisible issues are documented, further evaluation is arranged when needed, and we discuss recommended work.

Plan aheadI help you anticipate maintenance and larger expenses as equipment and finishes age.

A property review records observable conditions. Technical diagnosis requires the appropriate specialist.

Rent Collection & Owner Reporting

Collection & follow-upResidents pay online. I monitor receipts and address late or missing payments through the proper process, with brokerage or legal resources when needed.

Monthly statementsRecorded income, expenses, management charges and account activity, available anytime in your Owner Portal.

Monthly distributionsOwner distributions are made monthly, by the 15th of each month.

Reserves & expensesWe set an agreed reserve for authorized expenses and discuss upcoming property needs.

Supporting Your Residents

Clear expectations

Every resident receives a Resident Handbook covering maintenance reporting, routine care, community rules, access, property reviews and move-out preparation.

Routine care built in

The tenant-paid Resident Benefits Package includes scheduled HVAC filter delivery, and renters insurance is required and monitored on every lease.

Renewals, Move-Outs & What Comes Next

Review before renewalWe look at market conditions, the resident’s history, property needs and your plans for the home.

Discuss the optionsI coordinate renewal terms or plans for the end of the tenancy, early enough to leave time to prepare.

Organize the transitionMove-out instructions, condition review, keys and security deposit accounting, handled under Arizona law.

Prepare for the next stepTurnover work, updated rental positioning, or a conversation about selling if your goals have changed.

Full Management vs. Tenant Procurement

Service	Tenant Procurement	Full Management
Pricing guidance & preparation recommendations	●	●
Detailed property presentation & marketing	●	●
Showings	●	●
Rental criteria & application coordination	●	●
Lease preparation	●	●
Move-in coordination	●	●
Resident communication	—	●
Rent collection	—	●
Maintenance coordination	—	●
Owner statements & reporting	—	●
Renewals & move-out planning	—	●

Scope as proposed. Your written agreement defines the services and fees.

Planning to manage the home yourself? See tenant procurement →

Decide These Before a Problem Occurs

Repair approval limit: the amount I can approve without checking with you first
Emergency instructions: how you want urgent situations handled
Reserve: the amount held for authorized expenses
Communication preferences: phone, text or email, and when you want to hear from me

Owner Tools

Owner PortalStatements, documents and account details, anytime.Register or sign in →Lease Owner’s AdvisoryYour Arizona owner responsibilities, with the current advisory to download.Read & download →Rental RegistrationRegister your rental with the Maricopa County Assessor.How to register →

Your Proposal & Agreement

Every property has different needs. After reviewing your home, goals and condition, I provide a written proposal outlining the recommended services and applicable leasing, monthly management, renewal, setup and additional service fees. The signed management agreement with West USA Realty defines the services, fees, responsibilities, term and cancellation provisions.

Thinking about renting out your home?

Call or text me to talk about your property, your goals and what it could rent for.

Talk About Your Property Call 602-717-4838

General information only, not legal or tax advice. Services are provided through West USA Realty under a written management agreement. All applicants are evaluated under the same written criteria in compliance with federal, state and local fair housing laws.